Our Commitment to You

 

 

Since opening in 2016 we have offered a retreat from the stresses of life and a luxuriously quiet oasis in the countryside just outside Belfast City. Somewhere where your cares can fade away. Circumstances from 2020 have, however, changed the world but here at Peartree Hill we remain committed to continuing to offer the perfect getaway. In line with Government requirements there are restrictions which we must adhere to and you may have a slightly different guest experience, especially if you are one of our regular guests. However, we have designed and implemented procedures in a manner which you will still enjoy the delights of your 5*staycation.

As we all know the guidelines and restrictions alter according to current data and we adopt the most cautious repsonse as a commitment to providing you with a relaxing, refreshing and restful space in order for you to Stay Safely and Sleep Soundly at Peartree Hill. 

 

Social distancing

We will practise social distancing at all times. Guests are required to practise social distancing during their stay. Scrabo Suite and Strangford Room have direct entry from outside of the house. Ballymaglaff will have sole use of the front door and hallway.

Ample free parking easily facilitates social distancing.

Hygiene

Hygiene standards at Peartree Hill have always been reflected in our 5 * Grading but as per government cleaning advice in all spaces, high touch hard surfaces are disinfected and all linen will continue to be washed at 60°C. Please note that check-in times may be delayed to allow increased time for deep cleaning between stays. Procedures may change in accordance to Government Guidelines.

Check in will be as contactless as possible:

In order to ensure the safety and comfort of all guests and our family, upon arrival all guests will be required to have a mandatory temperature check. If your temperature is above 38 degrees Celsius (100.4 Fahrenheit) you will unfortunately be refused entry and advised to seek medical assistance. We will also be taking our own temperatures prior to your arrival.  Should you develop a new and persistent cough and/or a fever prior to your arrival, we ask that you do not attempt to travel. Please inform us of your inability to fulfill your reservation and discuss cancellation policies. Cancellations will be dealt with digitally if you are unable to complete your stay. You will receive an email prior to check in to take you through the check in process.


Communal Areas


The lounge will remain closed during Covid 19 Pandemic.The mezzanine dining area will only be available to multiple guests who are travelling together.

Dining

Due to the Covid restrictions we can no longer offer the option of breakfast on the mezzanine unless guests are travelling as a party. The option of a full a-la-carte breakfast to your room will continue. Menus will be sent digitally on a daily basis.

Enabling guests to practise good hygiene throughout their stay

Hand sanitiser will be available at entry points and anti-bactericidal soap in rooms.

Guests will be asked to place wet towels in laundry bags to reduce contact. Servicing of your room is optional during your stay and will be discussed on arrival.

To reduce contact surfaces magazines, books and pamphlets have been removed from the room. However, information links for local attractions, restaurants etc will be provided digitally or by single use paper format for those without a smart device.

"The most luxurious guesthouse I have ever stayed in. Avril is an exceptional host. All Covid 19 precautions are in place. My room was spotless, and very comfortable. Avrils 'little extra touches' were most welcome.

Thank you for a relaxing stay."  

Christopher, September 2020